Hidden HereDiscover the stories hiding nearby

Hidden Here / Support

Let’s figure it out.

Need a hand, found a story that needs attention, or have an idea for the app? You’re in the right place.

01 / Contact support

Talk to a person

Send us a note and tell us what happened. We read every support message and will get back to you as soon as we can.

Email hello@hiddenhere.app

02 / Quick help

Start here

Location

No nearby stories are showing

Check location permission in iOS Settings, confirm that Hidden Here has network access, then reopen the map. You can always pan to another area manually.

Notifications

Nearby alerts are not arriving

Confirm that nearby alerts are on inside Hidden Here and that notifications are allowed in iOS Settings. Background alerts also require Background Discovery location access.

Audio

A story will not play

Check your connection and device volume, then close and reopen the story. If the problem continues, send us the story title, app version, and build number. You can find both at the bottom of the Settings screen.

Account

Sign-in or account trouble

Check that you are using the email connected to your account. If confirmation or sign-in still fails, contact us from that email address when possible.

03 / Report a story issue

Help us make the story better

Hidden Here stories are researched and hand-curated, but a date, location, pronunciation, photo credit, or historical detail can still need correction. Email us with the story title, the issue you found, and a reliable source if you have one.

Report a story issue

04 / Account and privacy

Requests about your information

To request access to, correction of, or deletion of your account information, email us from the address connected to your Hidden Here account. Tell us what you would like us to do. We may ask for additional information to verify the request.

Send a privacy request

05 / What to include

A few details help

  • What you were trying to do.
  • What happened instead.
  • The story title or location, if relevant.
  • Your iPhone model and iOS version.
  • Your Hidden Here app version and build number.
  • A screenshot, as long as it does not expose private information.